Privacy Policy

Ethical Principles in Data Protection

• Respect & Fairness: All personal information is treated with respect, politeness, and integrity.
• Confidentiality: Employees and managers are bound to keep company and customer information strictly confidential.
• Accountability: We ensure responsibility, transparency, and accuracy in how information is managed.
• Trust & Customer Orientation: Our data handling practices strengthen trust and prioritize customer satisfaction.

Information We Collect

• Customers & Clients: Contact details, service requests, financial transaction data, feedback, and communication records.
• Employees & Colleagues: Identification details, employment records, training and performance data, workplace safety and compliance information.
• Shareholders & Partners: Corporate details, financial information, governance-related records, and communications.
• Website & Online Users: IP addresses, cookies, browsing activity, and voluntarily submitted forms or inquiries.

How We Use Information

• Delivering and improving high-quality products and services.
• Maintaining transparent and professional communication.
• Fulfilling contractual and shareholder obligations.
• Ensuring workplace safety, fairness, and equal opportunity.
• Supporting innovation, knowledge-sharing, and decision-making.
• Meeting legal and regulatory requirements.
• Promoting sustainability, corporate responsibility, and environmental protection.

Confidentiality and Security

• We apply strict measures to safeguard information against unauthorized access, misuse, alteration, or loss.
• Access to data is limited to authorized personnel bound by confidentiality agreements.
• Information is never sold or shared with third parties without legitimate purpose or consent.
• We ensure accurate, disciplined, and timely handling of all data.

Commitments to Stakeholders

Customers

• Respectful, transparent, and trust-based interactions.
• Delivery of services with honesty and excellence.
• Protection of customer data with fairness and responsibility.
• Active response to customer feedback and inquiries.

Shareholders

• Responsible use of resources in line with strategic goals.
• Efforts to minimize risks and maximize returns ethically.
• Protection of sensitive financial and corporate data.

Employees & Colleagues

• Safe, healthy, and respectful workplace environment.
• Equal opportunities and fair treatment.
• Respect for personal and family privacy.
• Support for continuous learning and professional growth.

Community & Environment

• Compliance with local and international laws.
• Support for sustainable development and environmental care.
• Contribution to humanitarian and social initiatives.
• Encouragement of voluntary community participation.

Data Retention

Information is retained only as long as necessary to achieve the purposes outlined in this policy or as required by law. Once no longer needed, data will be securely deleted or anonymized.

Your Rights

Subject to applicable laws, you may have the right to:

• Access the personal data we hold about you.
• Request correction, updates, or deletion of your information.
• Restrict or object to specific processing activities.
• Withdraw consent where processing is based on consent.

Requests may be submitted directly to our contact details below.

Updates to This Policy

We may update this Privacy Policy periodically to reflect legal, operational, or technological changes. The updated version will always be made available on our official channels.